Center of Excellence
Organizations forecasting continued investment in Salesforce-based capabilities, but currently relying on resources distributed across groups should consider a centralized team of experts to improve execution results. To stay consistent with industry nomenclature, we term this team a Center of Excellence. But regardless of naming convention, these teams can yield substantial cost savings by eliminating reliance on 3rd parties, making it easier to close team skill gaps, and providing a hub to cross-pollinate operations, systems, and business knowledge.
KGK combines its experience assembling Salesforce teams and business operations to assist clients determine if a Center of Excellence makes sense in their organization. We develop a business case to evaluate whether a Center of Excellence is appropriate for your situation and if so, assist by defining team roles, responsibilities, capacity needs and an operating model.
Contact Us to talk about how we can help you.