Mark Rickmeier is CEO of Table XI (now TXI), a digital consultancy that gives organizations a pragmatic, human-centered approach to strategy, design, and solution delivery.
If you’re looking for a partner to close the gap between your digital ambitions and reality, learn more about TXI at https://txidigital.com/
Time |
Topic |
---|---|
3:10 | An explanation of pragmatic, human-centered design |
5:18 | Becoming CEO and both rising to the role and tailoring it to his strengths |
11:10 | Designing TXI’s sales function |
18:41 | Elevating from operational lead to visionary CEO |
23:55 | Key success factors for TXI going forward
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26:13 | Redesigning for a distributed-first employee model |
32:40 | Overcoming Customer Concentration Risk of Existential Proportions |
38:52 | Ops. Conf. (aka Operations Conference) creates next-level “coopetition” between software design firms and provides a solution to TXI’s knowledge, people, and even client acquisition gaps. Its success evolves into a new company, Walk Shop. |
46:31 | Mark shares his hindsight Become comfortable with being uncomfortable, sooner Delegate and elevate soonerThe importance of Vision, not just operational guidance |
1. Company growth is dependent on its leadership’s ability to grow: That doesn’t just mean learning, but assessing their own abilities, interests and becoming comfortable with the uncomfortable step of delegating to someone more motivated or able. Speed in this practice is also essential. “People associate busyness with value when it’s not the case at all” – Mark Rickmeier |
2. Customer choice and company ethos (mission, vision, culture) need to align, or one will leave, and both are expensive to replace. |
3. Vision and Mission affect business results.
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4. The only way to overcoming client concentration is to increase the effectiveness of marketing and sales, however addressing dependencies to financial strength (e.g. low margin work, A/R outstanding) is an important “readiness” activity. |
5. Culture is the sum total of an organization’s rituals, stories, and shared experiences. Shaping culture, for the post-pandemic workplace or otherwise, requires intentionally revising those rituals, experiences, and lore. |
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